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Preparing Your Device for Apple Repair Centre Shipment

When sending your device to Apple for service, follow these critical preparation steps to protect your personal information and ensure a smooth repair process:

1. Mobile Service Considerations: Depending on your device’s SIM configuration, take appropriate actions:

  • Physical SIM Card: Remove the physical SIM card
  • eSIM Device: Contact your wireless provider to:
    • Obtain a new eSIM
    • Suspend current mobile service if necessary
  • 2. Device Data Protection: To safeguard your personal information and disconnect the device from your Apple ID:

  • Navigate to device Settings
  • Select “General” menu
  • Choose “Transfer or Reset iPhone/iPad” option
  • Select “Erase All Content and Settings”
  • Confirm the erasure by entering your Apple ID password
  • Preparing your device thoroughly helps ensure a secure and efficient repair process at the Apple Repair Centre.

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