Responsibilities:
1. Account Management:
Serve as the primary contact for assigned key accounts, ensuring high client satisfaction and loyalty.
Develop a deep understanding of clients’ business objectives, challenges, and industries.
2. Relationship Building:
Build and nurture strong, long-lasting relationships with key stakeholders and decision-makers.
Regularly meet with clients to discuss progress, address concerns, and explore opportunities.
3. Sales and Revenue Growth:
Identify opportunities to upsell or cross-sell products/services to existing clients.
Develop and execute strategic account plans to meet or exceed sales targets.
4. Coordination and Problem-Solving:
Act as a liaison between the client and internal teams, ensuring timely delivery of solutions and resolving issues effectively.
Collaborate with other departments (e.g., marketing, product development, and operations) to meet client needs.
5. Reporting and Analytics:
Monitor account performance, analyze trends, and provide regular updates to management.
Prepare and deliver client-focused presentations, proposals, and reports.
6. Market Insight:
Stay informed about industry trends, competitors, and market conditions to provide clients with valuable insights.
