You have the flexibility to select an on-site service plan lasting two, three, or four years from the date of device purchase. With AppleCare for Enterprise, any hardware issues that arise during this coverage period will be promptly addressed to minimize downtime. You can opt for an on-site intervention at your office starting from the following business day, or visit one of the authorized service centers for efficient resolution. Rest assured, AppleCare for Enterprise is designed to ensure you can get back to work as soon as possible, maintaining productivity and minimizing disruptions.
AppleCare
for Enterprise
The Ultimate support for your help desk.
Get Exclusive Discounts on AppleCare for Enterprise
With AppleCare for Enterprise, Apple experts work side by side with your team to help keep all your
Apple devices – and your IT operations – running smoothly.
AppleCare for Enterprise has your business covered.
Helpdesk and
Employee Support
Employee Support
You'll be answered for priority 1 and priority 2 issues, receive assistance with mobile device management (MDM), and gain access to the AppleCare Enterprise Portal for claim submission. Additionally, with the modified plan, you'll have the option to schedule a dedicated support session with an Apple expert for in-depth consultations on specific technical challenges or project requirements. This added feature aims to provide even more comprehensive support tailored to your organization's needs.
Onsite Hardware
service & coverage
service & coverage
Support for
End users
End users
With AppleCare for Enterprise, your end users enjoy priority access to Apple support, available throughout the week. This reduces the burden on your internal help desk, as it provides telephone technical support directly to the end users. It's the most efficient way to obtain answers regarding hardware, operating systems, and Apple apps. Moreover, your team will receive expert assistance in setting up personal accounts and configuring settings, ensuring a seamless and hassle-free experience for everyone.
Additional device repair or replacement
The Service Pool ensures you stay up and running with minimal downtime. If an iPhone, iPad, Mac, or Studio Display stops working, we’ll repair or replace it with a like-for-like device at no extra cost—handled by an Apple Authorized Service Provider. Choose between
Service Pool (5% iPhone/iPad, 2% Mac/Studio Display)
Service Pool+ (10% iPhone/iPad, 4% Mac/Studio Display)
depending on your business needs. It’s a smart way to keep your team productive and covered without delays.
What benefits are included with AppleCare for Enterprise ?
Priority
Device Repair
or Replacement
- Covers iPhone, iPad, Mac, and Studio Display
-
Fulfilled by Apple Retail and Authorized Service Providers,
using only genuine parts - Onsite repairs as fast as the next business day
- Mail-in options available
-
Choose the length of coverage by product,
from your hardware purchase date
Expert
Helpdesk & Employee Support
- Comprehensive support for your IT helpdesk
- Unlimited troubleshooting, diagnosis and resolution of device-level issues
- Covers Apple hardware, software and settings
- Additional enterprise-level coverage available
- Direct dial-in phone number for employees
-
One-to-one support for any issues related to
Apple hardware and software - Unlimited coverage for personal accounts, settings and devices
-
24/7 support - local language during regional business hours,
English at all other times
IT
Helpdesk & IT Support
- Unlimited help for Apple hardware, software, settings & accounts
- One-on-one issue resolution for employees using Apple devices
- Direct dial-in support line for fast assistance
- 24/7 multilingual support – local language during business hours, English anytime
- Covers both personal and company-managed Apple devices
- Enterprise-grade service extensions available
Upgrade for Additional
Enterprise-Level Incidents
Standard
Global Reach
Americas
- Canada
- USA
Europe
- Austria
- Belgium
- Denmark
- Finland
- France
- Germany
- Ireland
- Italy
- Luxembourg
- Netherlands
- Norway
- Poland
- Portugal
- Spain
- Sweden
- Switzerland
- Turkey
- UK
Asia Pacific
- Australia
- China
- Hong Kong
- Japan
- New Zealand
- Singapore
- South Korea
Africa, Middle East, India
- India
- KSA
- Israel
- UAE
Qualifying
Criteria
- Minimum 200 devices
- If you bought AppleCare+ with your device or within 12 months of buying it, you might be eligible to convert it.
- Just contact us to check your eligibility.
Global Reach
Canada
USA
Austria
Italy
Belgium
Denmark
Finland
France
Germany
Ireland
Luxembourg
Netherlands
Norway
Poland
Portugal
Spain
Sweden
Switzerland
Turkey
UK
Australia
China
Hong Kong
Japan
New Zealand
Singapore
South Korea
India
KSA
Israel
UAE
Next Steps
Discovery session
Deployment plan
Enrollment and kickoff
Let's Talk
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